Shipping & Return Policy
We designed our shipping options to be simple, affordable, and FREE with minimum purchase! We currently offer USPS and UPS as our preferred carriers. Let us know if additional shipping options are important to you, and we’ll add services as demand warrants.
|First Class Mail||FREE|
ALL Orders include Free Shipping!
(Some products cannot be expedited, where noted on product information page)
Order shipments originate from Cherryville, North Carolina, and typically require 2-7 business days to reach their destination. Deliveries do not occur on Sundays or Holidays. Orders placed before 1:00PM EST typically enter the system that day. Although a package may be ready for delivery in the morning, orders do not enter ‘shipped’ status until the delivery company physically picks the package(s) up from our warehouse that afternoon.
Changes to orders cannot be made after 1:00pm EST on business days, as packages may already be en route to their destination(s).
CANCELLING AN ORDER
At Superior Pet Supplements, LLC we take pride in processing your orders quickly. Therefore, it may not always be possible to cancel your order once it has been placed. Orders that ship directly from the Superior Pet Supplements warehouse must be cancelled by 1:00pm EST on their scheduled ship date. If we are unable to cancel the order prior to it entering the shipping process, you would need to return the item subject to our return policies below.
EXPEDITED SHIPPING OPTIONS
Overnight and second day shipping options are subject to the pickup cycles of the carrier and business day limitations. For example, if you place an order on Thursday evening and specify second day shipping, it will not arrive at its destination until the following Monday. In this example, the next available departure is on Friday evening, and the second day falls on a weekend. The following Monday is the second day in service terms.
ALASKA, HAWAII, AND PO BOXES
Non-oversized shipments with Alaska, Hawaii, and P.O. box destinations incur the standard ground shipping charge but ship via U.S. Postal Service.
For all international orders please contact us direct for international shipping costs.
We want you to be delighted with your superiorpetsupplements.com purchase. Most purchases can be returned within 30 days for a refund. Just contact us for an RMA number prior to return shipping. Superior Pet Supplements, LLC will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:
1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.
Returned items not meeting these criteria are subject to a 25% restocking fee. You will be responsible for shipping costs (each way) on unwanted items. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer’s expense.
You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, superiorpetsupplements.com will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, superiorpetsupplements.com will issue a full refund including inbound and outbound shipping charges.
The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.
Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!
Please send us an e-mail at firstname.lastname@example.org requesting an RMA number in the event of a return or if you have any questions about our return policy.